Cancellation Policy

1. Introduction

This Cancellation Policy is issued by MALWA TROLLEY for the brand InfraDealer (https://infradealer.com). It explains when and how Users may cancel purchases of digital marketplace services.

Refunds arising from eligible cancellations are processed under our Refund Policy. Platform use is also governed by our Terms & Conditions.

2. Marketplace Nature

InfraDealer is a digital B2B marketplace. We do not sell or ship physical trucks or construction equipment. Cancellations under this Policy relate only to digital fees paid to MALWA TROLLEY / InfraDealer. Cancellation of an equipment deal between buyer and seller must be handled directly between those parties.

3. How to Cancel

1. Email support@infradealer.com with subject Cancellation Request – InfraDealer, or use the Contact Us form.
2. Include registered mobile/email, payment/order reference, service type, and reason.
3. We acknowledge within 2 business days and confirm whether cancellation is approved.

4. Cancellation Before Activation

If you cancel an eligible digital order before activation, you may request a full refund to the original payment method or wallet credit of equal value. Requests should be raised preferably within 24 hours of payment and before any benefit is used.

5. Cancellation After Activation

After activation or consumption, cancellation does not automatically create a cash refund. Tokens already used, featured periods that have started, and advertising impressions already delivered are generally non-refundable except for InfraDealer operational error or mandatory law.

6. Wallet Cancellation

• Wallet top-ups that fail to credit will be cancelled/reconciled and refunded or credited after verification.
• Successful wallet balances are not automatically cancelled for cash-out unless a refund is approved under the Refund Policy.

7. Token Cancellation

• Before credit: failed/stuck purchases → refund or credit.
• After credit, unused: tokens remain in wallet; cash cancellation is discretionary / as required by law.
• After use: not cancellable for refund.

8. Featured Listing / Boost / Premium Dealer Listing

• Before go-live: cancel for full refund or wallet credit.
• After go-live: early stop by user does not create a cash refund.
• Policy violations may be cancelled by InfraDealer without refund.
• InfraDealer error → pro-rata credit or re-run.

9. Advertising / Promotion Cancellation

• Cancel before campaign start → credit reversal or refund as eligible.
• Partial delivery → remaining unused credits may be retained; delivered portion is non-refundable.

10. Subscription Cancellation

• Cancel auto-renewal anytime via support (or in-product controls when available).
• Access continues until the end of the already-paid term.
• Cancel before first activation of a new unused subscription → eligible for full refund.

11. Technical Failures & Duplicate Orders

Duplicate or failed gateway orders will be cancelled/reconciled. You will receive either fulfilment (credit) or refund under the Refund Policy after payment-partner confirmation.

12. Chargebacks, Abuse & Fraud

Raise cancellation/refund with us before a bank chargeback. Fraudulent purchases or Terms violations may be cancelled without refund, and accounts may be suspended.

13. Support & Timelines

• Acknowledgement: within 2 business days
• Cancellation decision: typically within 5–7 business days
• If refund is due: 5–10 business days after approval to the original payment method

Business hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST)

14. Legal Jurisdiction

This Policy is governed by the laws of India. Subject to mandatory protections, disputes shall be subject to the exclusive jurisdiction of competent courts at Indore, Madhya Pradesh, India.

15. Changes

Material updates revise the Effective / Last Updated dates on https://infradealer.com/cancellation-policy

Merchant / Business Contact Details

Related Policies & Links

• Home
• About Us
• Terms & Conditions
• Privacy Policy
• Refund Policy
• Cancellation Policy
• Contact Us
• FAQ